As generative AI adoption accelerates, how are leaders measuring value, reallocating time, and reshaping roles – and what risks are emerging as automation accelerates?
These were the questions at the heart of this 56th episode of the Charting Change in Legal podcast, which brings together the minds, experience, and humour of Caroline Hill, editor and publisher of Legal IT Insider, and Ari Kaplan, founder of Ari Kaplan Advisors and one of the legal industry’s most trusted analysts.
Drawing on Ari’s recent global research into legal AI adoption – based on in‑depth interviews with senior law firm leaders at 31 firms across multiple jurisdictions – the conversation unpacks what firms are actually seeing in terms of return on investment, why time savings alone are a poor metric, and how AI is quietly shifting who does the work inside firms—from associates to partners.
The episode also explores how law firms are rethinking training and professional development as traditional workflows change, why cross‑functional collaboration (between innovation, IT, legal ops, and finance) has become essential, and what “orchestration” really means in an era of increasingly automated legal work.
Listen to the full podcast on Spotify below:
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