Houston-based personal injury firm John K. Zaid & Associates has reported a marked increase in both demand output and settlement outcomes following the rollout of EvenUp’s Proactive Personal Injury AI Platform, also citing measurable gains in capacity and negotiating strength.
The firm, which employs around 180 attorneys and case staff and operates across pre‑litigation and litigation matters, introduced EvenUp initially as a pilot, prompted by peer feedback rather than an internal technology push. Founder John Zaid, who describes himself as a sceptic of new legal technology, said the pilot quickly evolved into a longer-term partnership as the operational impact became clearer.
One of the most immediate milestones reported by the firm is a 30% increase in month‑over‑month demands. Prior to deploying EvenUp, demand drafting relied heavily on manual medical record review, which the firm says created bottlenecks and increased the risk of gaps in treatment being missed. That bottleneck disappeared through proactive automation of demand preparation workflows.
Alongside increased output, the firm reports a 300% increase in settlement offers on certain case types, particularly those that would historically attract low initial valuations, such as chiropractor‑only claims. EvenUp is used to create structured medical chronologies, surface weaknesses and substantiate pain‑and‑suffering claims earlier in the negotiation process.
“We just got $30,000 policy limits on a case that would have never reached that before. Those cases usually come in under $10,000. That’s a 300% increase. We never saw results like that before,” said Zaid.
In terms of operational gains, Zaid reports that across 2,000 cases and 7,500 calls and text messages, EvenUp’s Communication Agents were used to automate routine treatment check‑ins, surfacing issues that required human follow‑up. According to the data, 37% of clients flagged an issue requiring case manager intervention, while 20% reported missed appointments. The firm says this proactive visibility has allowed case managers to focus on higher‑impact medical management tasks rather than routine status updates.
Zaid, who initially tested the agents himself, comments: “When you’re managing hundreds of cases, it’s impossible to speak with every client regularly. EvenUp’s Communication Agent keeps those conversations going while my team focuses on the critical work of medical management and maximizing client recovery.”
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